Sacred Bloom Oracle operates sacredbloomoracle.com. This policy explains how we collect, use, and share personal information when you visit our website, contact us, create an account, or place an order directly through our website. Purchases made through Etsy or another marketplace are also subject to that marketplace’s privacy policy.
Information we collect
When you place an order, we collect the information needed to complete it, such as your name, email address, billing and shipping addresses, phone number if provided, products ordered, order notes, payment status, and order history. If you create an account, we also store your account details.
If you contact us, we receive the information you include in your message and any photos or documents you send about an order or product issue.
Our website and service providers may collect technical information such as your IP address, browser and device details, pages visited, and the time of your visit. Shopping cart and checkout features use cookies or similar technologies to remember your selections and support your session.
Payment details are entered through the payment option available at checkout and handled by that payment provider. We receive information needed to confirm and manage the transaction, such as payment status and transaction identifiers. If WooPayments is used, its hosted payment fields handle card details; the full card number and security code are not stored in our database.
How we use your information
We use personal information to:
Process payments and orders
Arrange printing, packaging, and shipping
Send order confirmations and tracking information
Answer questions and resolve problems
Manage accounts, refunds, and returns
Keep necessary business records
Protect our website and customers from fraud or misuse
If you separately subscribe to email updates, we use your email address to send those updates. You can unsubscribe using the link in a marketing email or by contacting us. We may still send order and service emails needed to complete a purchase.
Who receives your information
We share personal information only when needed to operate our store, fulfill your order, and respond to your requests. This may include:
Our production partner, which receives the product and delivery details needed to make, package, and ship your order. Some orders may be produced and shipped from Hong Kong.
Shipping carriers, which receive the information needed to deliver and track your package.
Payment providers, which process payments, refunds, and fraud checks. The provider depends on the payment method you choose at checkout.
Website and hosting service providers, which support our online store, customer accounts, checkout, email, and security features.
Professional advisers or authorities, when disclosure is needed to meet a legal obligation, protect our rights, or resolve a dispute.
We do not send your payment card number to our production partner. We do not use information you provide for an order to send marketing emails unless you separately subscribe. Service providers may handle information under their own privacy policies.
Cookies and external links
Essential cookies help the cart, checkout, account login, and website security work. Optional analytics or marketing tools, if enabled, may use additional cookies or similar technologies. You can manage cookies through your browser and any cookie controls displayed on our website. Blocking essential cookies may prevent some shopping features from working.
Links to Etsy, Instagram, Facebook, TikTok, or other websites take you to services with their own privacy practices. This policy does not govern those services.
International processing and storage
Our store serves customers internationally. Information needed to fulfill an order may be processed in countries other than your own, including Hong Kong through our production and shipping partners. Hosting, payment, and other providers may also process data in the locations where they operate, subject to their applicable safeguards.
How long we keep information
We keep order and transaction records for as long as needed to fulfill orders, provide support, handle disputes, and meet tax, accounting, and other legal requirements. Account and contact information is kept while needed for those purposes or until you request deletion, subject to information we must retain. WooCommerce retention settings may automatically remove or anonymize certain records.
Before publishing, replace this line with your actual settings: Completed orders: [enter period]; canceled, failed, and pending orders: [enter periods]; inactive accounts: [enter period]. You can check these under WooCommerce → Settings → Accounts & Privacy. woocommerce.com
Your choices and rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you. Depending on where you live, you may have additional rights, including the right to object to or restrict certain uses of information.
We may need to verify your identity before responding. Some records must be retained for legal, tax, security, or dispute-resolution reasons. You can unsubscribe from marketing emails at any time.
Security and children
We use reasonable measures to protect the information we handle, but no online system is completely secure. Please do not send payment card numbers through email or contact forms.
Our website is intended for general shoppers and is not directed to children. If you believe a child has provided us with personal information, please contact us.
Changes and contact
We may update this policy when our services or practices change. The effective date at the top will show when it was last revised.
For privacy questions or requests, email sacredbloomoracle@gmail.com. Please include enough information for us to locate your order or request without sending payment card details.